Terms of Service

1. The Service

Creator Offload is a B2B SaaS platform that provides an API-first operations layer for managing user-generated content (UGC). The platform enables teams to manage creator content intake via branded portals, handle rights and usage agreements, conduct quality-assurance review, track asset readiness, and export ad-ready content. Access is provided via web application and REST/webhook API under the subscription plan you select.

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction. The Service is intended for businesses, agencies, and platform operators — not for personal consumer use.

2.2 Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Notify us immediately at support@creatoroffload.com if you suspect unauthorized access.

2.3 Account Types

We offer multiple subscription tiers (Starter, Agency, Enterprise) as described on our pricing page. Features and usage limits vary by tier. We reserve the right to modify tier features with reasonable advance notice.

3. Subscriptions, Billing, and Payments

3.1 Subscription Plans

Subscriptions are available on a monthly or annual basis. Current pricing:

• Starter: $49/month (or equivalent annual rate)
• Agency: $399/month (or equivalent annual rate)
• Enterprise: Custom pricing — contact sales

3.2 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you authorize us to charge your payment method for the subscription fees due. Your payment details are transmitted directly to and stored by Stripe; Creator Offload does not store full card numbers.

3.3 Renewals and Cancellations

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time via your account settings. Upon cancellation, you retain access to the Service through the end of your paid period; we do not provide prorated refunds for unused time except where required by applicable law.

3.4 Price Changes

We may change subscription prices with at least 30 days' written notice. Price changes take effect at your next renewal cycle.

3.5 Taxes

Prices do not include applicable taxes, levies, or duties (including VAT or GST). You are responsible for paying any such taxes associated with your subscription.

4. Acceptable Use

Your use of Creator Offload is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In brief, you must not use the Service to store, process, or distribute unlawful content; infringe third-party intellectual property rights; abuse the API; or attempt to compromise the security of the platform.

5. Your Content and Data

5.1 Ownership

You retain all ownership rights to the content and data you upload to or create within Creator Offload ("Your Content"). By using the Service, you grant Creator Offload a limited, non-exclusive, worldwide license to store, process, and transmit Your Content solely to provide the Service to you.

5.2 Creator Content and Rights

When you use Creator Offload to manage content from third-party creators, you represent that you have obtained all necessary rights, licenses, and consents from those creators to process their content through the platform.

5.3 Responsibility for Content

You are solely responsible for Your Content and for ensuring that it complies with applicable law and these Terms.

5.4 Data Processing

To the extent your use of Creator Offload involves the processing of personal data on behalf of your organization, our Data Processing Agreement (DPA) governs that processing and is incorporated into these Terms.

6. Intellectual Property

6.1 Creator Offload IP

The platform, its underlying technology, interface, trademarks, and all content we provide (excluding Your Content) are owned by Creator Offload Pte. Ltd. and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of Creator Offload's intellectual property to you.

6.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use that feedback for any purpose.

7. API Access and Developer Use

If you access the Service via our API, you must comply with our API documentation and the usage limits applicable to your subscription plan. You may not use the API in a manner that degrades platform performance for other users, resells raw API access to third parties, or circumvents subscription-tier limits through automated workarounds.

8. Confidentiality

Each party may have access to non-public information of the other ("Confidential Information"). Each party agrees to hold Confidential Information in confidence, not disclose it to third parties without prior written consent, and use it only as necessary to perform obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

9. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that: (a) we have the authority to enter into these Terms; and (b) we will provide the Service in a professional and workmanlike manner consistent with general industry standards.

10.2 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS EXPRESSLY STATED ABOVE, CREATOR OFFLOAD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CREATOR OFFLOAD'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL CREATOR OFFLOAD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Creator Offload Pte. Ltd. and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Your Content; (c) your breach of any representation or warranty; or (d) your violation of any third-party rights.

13. Term and Termination

13.1 Term

These Terms remain in effect for as long as you have an active account.

13.2 Termination by You

You may terminate your account at any time via account settings or by contacting support.

13.3 Termination by Us

We may suspend or terminate your account if: (a) you breach these Terms and fail to cure within 10 days of written notice; (b) you engage in conduct that poses a security or legal risk to the platform or other users; or (c) we are required to do so by law or court order.

13.4 Effect of Termination

Upon termination, your right to access the Service ends. We will retain your data for 30 days after account closure, during which time you may request an export.

14. Modifications to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any dispute arising out of or related to these Terms will be resolved in the state or federal courts located in California.

16. General

These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and any order forms, constitute the entire agreement between you and Creator Offload regarding the Service. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. You may not assign these Terms or your account without our prior written consent.

Legal notices to Creator Offload should be sent to: legal@creatoroffload.com